Your Order
1. Do I need to have an account to place order?
Yes, With being our member, you able to track your order, shipment & delivery status anytime & anywhere. You also will receive our latest promotions exclusively.
2. I forgot my password. What should I do?
Click ‘Forgot your password’ – To reset the password. For your convenience in the future, you are welcome to click ‘Remember Me’ to save your password automatically.
3. How do I edit or cancel my order?
Yes, you are welcome to contact us before the order packed.
4. I placed an order but I have not received an order confirmation yet. When will I get it?
There might be in your junk folder. Otherwise, kindly let us know and we will send you another one as soon as possible
5. What’s the status of my order?
Feel free to check your order status here. I just received my order and some items are missing/incorrect/defective.
6. What should I do?
Please contact us (email) within 7 days from the date you received your order. Make sure to provide your order number, photos of the item(s) (for defect items) and any other related information. We’ll try our best to have everything resolved as soon as possible.
Shipping
1. What are your shipping costs?
Kindly refer here as reference.
2. Do I need to pay duty/tax fees?
Currently, there will be no tax imposed.
3. My order is “still in process”. When will it ship/deliver?
Kindly track your order anytime once we mentioned on ship/on vehicle.
4. Custom is asking me for more information. What should I do?
We know how annoying customs can be sometimes, so we’re more than happy to help you out. Let us know what customs needs from you, your order number and any other related information. We’ll try our best to get everything taken care of as soon as possible.
Payment
1. How can I pay for my order?
We offer Paypal, Direct Transfer and FPX.
2. Will I be charged any additional fees?
We’ll only charge the total amount shown in your cart (in MYR).
3. My card was charged, but I don’t think my order went through. What should I do?
Please contact us as soon as possible and include the email address used to place the order, order date and time, order value, and payment method. We’ll be able to resolve the issue once we have this info.
Returns & Refunds
1. How do I return an item?
For confirmed orders, we are sorry to let you know all the Kuma Journal products are not returnable, exchangeable or refundable. In case of incorrect, missing or defective issues, please contact us at email.
2. When will I get my refund?
We definitely understand that you want to get your refund ASAP. We will refund you in the following two business days after our customer service validates your complaint, but the refund may take additional processing time depending on your payment method and bank. Sometimes, refunds might not show up in your account until your credit card’s next monthly billing statement.
3. Are your products authentic?
All of our merchandise are 100% authentic and official. Feel free to contact us if you have any concerns and we’ll be happy to help.
4. Do you restock any of your products?
Due to high demand, we try to restock our most popular items, but we might not always be able to. If there’s a specific item you want that’s sold out, contact us and we’ll let you know if we plan to restock.